Refund policy

21-Day Policy
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return or replacement your item must be in the same condition that you received it, and in original packaging.

You will need to submit a photo of the item via email sales@vblaserdesigns.com. It will be verified against the customization information and the mock-up approval. If it is determined that an error was made  on our end, you will be approved for a full replacement. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

As all items are handmade, to order, exchanges are not possible. If you feel that we have somehow not fulfilled your purchase as you have specified, please contact us and we will see how we may be of assistance.  

Refunds & Exchanges
As each item is custom designed and hand made to your specifications, refunds and/or exchanges must be approved on a case by case basis.

You will need contact us, explain why you are requesting an exchange or refund and attach a photo of the item via email sales@vblaserdesigns.com. All requests will be reviewed and a you will receive a response (usually within 24 hours).